Refund policy

RETURNS
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Refunds are on an individual basis. While every effort is made to make a true representation of colour and form online, colours on different screens can vary. Please contact me directly. Commissioned art work is covered by this policy.

Should any items arrive damaged, it is essential that photos are taken of damaged packaging  as soon as it arrives. Please supply as many images as possible of the unwrapping process and the art work once unpacked. All photos will need to be emailed to harrietsheppardart@outlook.com

Where original art work is damaged a replacement print may be available. Original artwork is posted with insurance cover. Please contact me.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me.