All prices are in GBP.

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at harrietsheppardart@outlook.com.

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Refunds are on an individual basis. While every effort is made to make a true representation of colour and form online, colours on different screens can vary. Please contact me directly. Commissioned art work is covered by this policy

Should any items arrive damaged, it is essential that photos are taken of damaged packaging  as soon as it arrives. Please supply as many images as possible of the unwrapping process and the art work once unpacked. All photos will need to be emailed to harrietsheppardart@outlook.com

Where original art work is damaged a replacement print may be available. Original artwork is posted with insurance cover. Please contact me.

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at harrietsheppardart@outlook.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time can take up to 15-25 business days.

Absolutely! We are here to help you make your home beautiful! Please send us an email to harrietsheppardart.com and we will be happy to assist you in any way we can.

Remember there may be a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.